Refund Policy

 

Refund & Return Policy

Last Updated: [23.11.2025]

Overview

Our refund and return policy lasts 7 days.
If 7 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.

Since our product is a digital IPTV subscription, once your account has been activated and your login details have been delivered, the service is considered used and cannot be refunded — unless the service does not work and our support team cannot resolve the issue.

Eligibility for Refund

To be eligible for a refund:

  • You must report the issue within 7 days of your purchase.

  • You must have followed all setup instructions provided by our team.

  • You must contact our support team and allow us to troubleshoot the issue.

  • Your IPTV subscription must not be:

    • shared with others

    • used on unauthorized devices

    • misused in any way

Refunds are NOT granted in the following cases:

  • You changed your mind after activation.

  • You provided incorrect details (e.g., wrong MAC address, wrong device type).

  • Your internet connection is unstable, slow, or incompatible with IPTV streaming.

  • The service works, but it does not meet your personal expectations (e.g., channel selection, content preferences).

  • You did not contact support before requesting a refund.

Partial Refunds

Partial refunds are only granted in specific situations, such as:

  • Extended service interruption caused by our servers.

  • Duplicate payment or accidental double order.

Processing Refunds

Once your refund request is approved:

  • The refund will be processed automatically.

  • Funds will be returned to your original payment method within a few business days.

If You have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company—processing times may vary.

  3. Contact your bank.

If you still have not received the refund, please contact us at:
📧 contact@iptvsubscription7.com

Exchanges

We do not offer exchanges for IPTV subscriptions.
However, if your login credentials do not work, our support team will:

  • Repair the issue, or

  • Issue a new set of working credentials free of charge

Non-Refundable Items

The following items are not eligible for refund:

  • Sale or promotional subscriptions

  • Renewals after activation

  • Accounts suspended due to policy violation or abuse

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